POLICIES

At Our Little Handmade Home, we are committed to providing high-quality products and excellent customer service. We understand that sometimes a return or exchange may be necessary, and we want to be sure our policies are clear and easy to understand.

Refund and Exchange Policy

Digital Products – Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges. If you experience any issues with your digital product, please get in touch with us, and we will do our best to assist you.

Physical Products – Refunds are only offered on physical products to customers who receive incorrect or damaged shipments. If you receive a defective or incorrect product, please contact us within one week of receiving your order, and we will be happy to offer a refund or replacement.

Size or Color – We do not offer exchanges based on the wrong size or colour, with the exception being if the original product is tagged in the wrong size. If you receive an item that is labelled incorrectly, please contact us within one week of receiving your order, and we will be happy to exchange it for the correct size or issue a refund.

Please note that all returned products must be in their original condition and packaging, and any shipping costs for returns or exchanges will be the responsibility of the customer.

FAQs

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Where will my order ship from?

We ship straight from Our Little Handmade Home, located in British Columbia, Canada.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at shop@ourlittlehandmadeholiday.com with your order number.

Orders

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shop@ourlittlehandmadeholiday.com within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Thank you for shopping with Our Little Handmade Home! If you have any questions or concerns about our refund or exchange policy, please don’t hesitate to contact us. We are always here to help!